Refund Policy

🔁 Refund ComfortKicks

We want you to love your ComfortKicks. However, if something isn’t right, our exchange and refund process is designed to be simple and fair.

🔄 Exchange Policy

You may request an exchange if:

  • The product you received is damaged

  • There is a manufacturing fault

  • You received the wrong size

  • You would like a different color or product

Important:
To be eligible for exchange, the item must be:

  • Unused

  • In its original condition and packaging

Any signs of use may result in rejection of the request.

💸 Return & Refund Policy

We aim to process refunds as quickly as possible. Once the returned item is received at our warehouse and inspected, your refund will be issued within 15 business days.

To qualify for a refund:

  • The product must be unused

  • It should be returned in the same condition as received

  • It must be in its original box or packaging

🚫 Clearance Sale Items

Please note:

  • Clearance Sale items are non-refundable and non-exchangeable

  • Free delivery is not applicable on clearance sale items

🚚 Shipping Information

  • To return or exchange a product, courier it to the advised ComfortKicks facility in your region.

  • Customers are responsible for the return shipping costs

  • Shipping charges are non-refundable. If a refund is approved, return shipping cost will be deducted from the total refund amount.

Delivery time for exchanged items may vary depending on location and stock availability.

ComfortKicks reserves the right to approve or deny any return/exchange request at its discretion